保守作業を遠隔で円滑に支援するソリューションの実用化が進む - Reamplia Remote Assistant

機器の保守作業は、以前はITが支援するというより現場で頑張るだけのものだった。しかし、これからの保守作業はARやVR、知識データベースなどが支援するだけでなく遠隔で状態を共有しながら支援を受けることができるようになりつつある。熟練者が現場を離れて、新しい世代が活躍するしかないのだが、容易なことではない。また製品が多様化することで、現場の担当者レベルでの対応は難しくなっている。そのような課題を解決できるのが、ウェアラブルやセンサー技術を使用した遠隔支援ソリューションだ。

Reamplia Remote Assistant from tempestive on Vimeo.

Tempestive Reamplia is the augmented reality solution that lets you improve on-site maintenance.
One of the most useful features of Reamplia is the REMOTE ASSISTANT, which allows the field operator to be assisted directly by a more experienced colleague back at headquarters during operations.
This saves time and money, eliminates the chance of making a mistake, and always makes an impression of the utmost professionalism on the end user.
The technician in the field often does not have enough skills or experience to solve the problem.
Or there is also a problem outside his competences.
Reamplia Remote Assistant addresses these scenarios putting the field operator in touch with an experienced colleague.
The request for assistance is received by the operator, who brings up on his desktop both the work order and the images transmitted by the maintenance technician in the field.
The sharing of data and images makes it possible to identify the problem quickly and easily without the risk of misunderstandings which might otherwise easily occur.
Reamplia Remote Assistant lets you send captioned images, graphic instructions, and technical documentation to the field technician, thus greatly facilitating quick, proper performance of the job.
Through the use of smartglasses, Reamplia lets the maintenance technician cooperate with the remote operator while at the same time leaving the hands free.